User onboarding for the long run

Krystal joined us at UX New Zealand 2019. Find out more here: http://www.uxnewzealand.com/speakers/krystal-higgins/

It’s tempting to create one-size-fits-all onboarding experiences, constrained to a new user’s first day with your product, but onboarding can serve a much broader purpose. Products are constantly evolving. People are constantly learning. And everyone learns at different speeds. In this session, Krystal will share how good new-user experiences can be effective throughout the entire customer journey. You’ll see why it’s important to design guidance that addresses a range of product and user situations, and how onboarding makes sense as part of a longer-term approach to in-product education.

Opening animation by Dave Clark Design. http://www.daveclark.co.nz/