The customer-first platform: Bridging the gap between platform engineering and developers

Platform engineering offers a unique advantage: direct access to its users - developers. At DraftKings, Jesuraj and Nechyporuk have embraced a customer-first approach, treating developers as valued stakeholders in the platform journey. In this talk, they share how their team gathers insights through a range of engagement methods, from one-on-one interviews to data-driven feedback loops, ensuring that platform features align with real developer needs. Attendees will learn how these insights inform platform decisions, improve adoption, and foster a more collaborative relationship between development and platform teams. The session provides actionable strategies for integrating customer feedback into platform development, helping teams build more relevant and effective internal tools. Learn more: https://platformcon.com/sessions/the-customer-first-platform-bridging-the-gap-between-platform-engineering-and-developers