Platform therapy: Coaching teams through change, chaos, and complexity

Most internal platforms don’t fail because of bad code - they fail because of culture, communication, and misaligned expectations. In this talk, platform engineering thought leader and coach Mallory Haigh introduces “Platform Therapy,” a mindset and coaching approach developed from years of helping platform teams navigate resistance, perfectionism, and organizational chaos. Drawing from real-world experiences (and a bit of actual therapy), Mallory shares practical lessons on listening deeply, building trust, and prioritizing progress over perfection. Whether your team is stuck, burned out, or just unsure of what to do next- this talk will give you tools to move forward with empathy and clarity. Learn more: https://platformcon.com/sessions/platform-therapy-coaching-teams-through-change-chaos-and-complexity