Mapping success: Using service blueprints to align platform teams and consumers

Establishing strong alignment between platform teams and their consumers is critical for successful IDP adoption. In this talk, Edyta Wrobel shares how her team leveraged service blueprints to map the end-to-end platform experience, reduce friction, and create a shared understanding across technical and non-technical stakeholders. Wrobel outlines how co-creating a service blueprint helped clarify developer touchpoints such as self-service portals and APIs, while also revealing backstage and offstage platform operations - from security and compliance to infrastructure automation and billing. The session covers practical steps for introducing this approach within your organization, including insights from running collaborative workshops that foster buy-in and streamline communication. Blending technical, cultural, and product perspectives, this talk equips platform teams with a framework to guide IDP adoption and build long-term platform success. Learn more: https://platformcon.com/sessions/mapping-success-using-service-blueprints-to-align-platform-teams-and-consumers