Building a culture of continuous improvement: Fostering feedback and psychological safety

Platform engineering succeeds when teams can refine services in lockstep with developer needs. Sakshi Nasha, an engineering leader who has guided multiple high‑growth teams, explains how disciplined feedback practices and psychological safety combine to create a self‑reinforcing cycle of improvement. Nasha outlines practical methods for weaving feedback into every stage of the platform lifecycle - from discovery and design to post‑release monitoring - so engineers receive timely, actionable insights rather than sporadic complaints. She then shows how transparent metrics, lightweight surveys, and internal communities of practice help convert raw input into clear priorities. Equally important is an atmosphere where engineers feel safe to surface concerns, run controlled experiments, and share lessons from failures. Nasha details facilitation techniques, leadership behaviors, and incident‑review formats that encourage candid dialogue while preventing blame. By normalizing small, reversible experiments, teams can innovate without jeopardizing reliability. The session offers concrete steps any organization can adopt to transform feedback and safety into enduring competitive advantages. Learn more: https://platformcon.com/sessions/building-a-culture-of-continuous-improvement-fostering-feedback-and-psychological-safety