Have you worked on a project where the client changed product requirements half way through, drastically increasing scope? Perhaps they wanted to iterate in the design phase far longer than originally planned and priced? In Project Management, this type of impact on budget, timeline, and/or scope is often referred to as an ‘incident'. And in some shape or form, we’ve all had to manage an incident.

Clear communication internally to the project team and externally to the stakeholders/clients is …