Connection is Everything

This presentation was recorded at GOTO Copenhagen 2025. https://gotocph.com Ken Hughes - The King of Customer Experience @kenhughesIE RESOURCES https://twitter.com/KenHughesIE https://www.linkedin.com/in/kenhughesie https://www.kenhughes.info ABSTRACT In an ever increasing digital world, human connection is everything. As AI, quantum computing and robotics converge, our human user experience becomes paramount. This performance will explore the nature of connection, discuss the values of the modern consumer, and challenge all to refocus on the essence of experience, rather than software, technology or code. Connection is Everything. […] TIMECODES 00:00 Intro 00:39 7 generations of consumer users 04:41 Old ways won’t open new doors 08:57 The race for relevance 12:47 Connection 16:10 4 pillars of society 16:14 Blue dot 25:51 Expectant 32:52 Phygital 48:00 Relational 57:37 Wrap-up 59:11 Outro Read the full abstract here: https://gotocph.com/2025/sessions/3777