J. Paul Reed - Ignite: Attempting to Bring Blamelessness to Traffic Court

The new interest in the ideas surrounding blameless retrospective culture and examining the deep role human factors play in our work is changing the way the technology industry understands and responds to service-impacting incidents.

But what would happen if we took these ideas to traffic court? Would they be as understanding about this type of “incident” as we strive to be about ours? And just which modern incident …